Telecom firms, which provide poor services or use deceptive adverts, should be reported for disciplinary measures, Fred Otunnu, the Uganda Communication Commission (UCC) public affairs manager, has said.
Otunnu said wrongful billing, arbitrary disconnection, delayed restoration of service, and non-delivery of mail, in case of postal services, and invasion of privacy should be reported to the regulator.
“First raise the issues with the telecom firms. If they fail to comply, bring them to our attention,” he counselled during a recent public dialogue on the use of information communication technology in West Nile region.
